Find answers to frequently asked questions about our subscriptions, billing, and cancellation policies.
Our subscriptions deliver a curated selection of specialty coffees to your doorstep every month. Simply choose your subscription plan, and we'll take care of the rest. For Mix Tape subscriptions, you'll receive a different mix of exclusive coffees each month, allowing you to explore the world of coffee from the comfort of your home. Our Classics subscriptions offer coffees we are able to carry year-round in different volumes depending on your monthly demand.
Mix Tape subscriptions ship within the first three days of the month. Classics subscriptions ship within three days of starting your subscription. Office subscriptions ship within three days of starting your subscription.
Yes, you can cancel your subscription at any time. Simply log in to your account and navigate to the subscription settings. From there, you'll have the option to cancel your subscription. Please note that cancellations made after the billing date for the current month will apply to the following month.
Billing for the mixtape subscription is handled automatically on a monthly basis. Your credit card will be charged on the same date each month, starting from the day you sign up. If you need to update your billing information or have any questions about your billing, please contact our support team.
Yes, you can change your mixtape subscription plan at any time. You will need to log in to your account, navigate to the subscription settings, cancel your current subscription, and pick a new one. Please note that changes made after the billing date for the current month will apply to the following month.
If you have any more questions about any of our subscriptions, billing, or cancellation policies, please feel free to reach out to our support team. We're here to help!
# Dona Francisca and Oscar Chacon of Las Lajas are 3rd generation coffee producers managing their micro mill and farms near the Poas volcano in Costa Rica's Central Valley. The Cumbres del Poas name reflects their location at the volcano's summits. Oscar's grandparents founded Las Lajas in 1948. After inheriting the farms, Oscar and Francisca began processing coffee at their mill in 2000, specializing in honey processed coffee. The Chacons prioritize quality specialty coffee and environmental sustainability. They measure brix content to determine optimal harvest times for sweetness and minimize water usage by avoiding washed processing. They're preparing their four children to eventually take over the family business.
Located in the heart of Africa, Rwanda has perfect coffee growing conditions, rolling hills with jungle spanning covering them all. The country is in the process of increasing the amount of exported coffee to the numbers that pre-dated the Civil War in 1994.
Full of character and nuance. This coffee is both simple and complex, immediately after brewing it presents notes of strawberry, but as you let it cool the complexity grows.
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